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Troubleshooting

I'm having issues with an uploaded media file

Changes to the media management from May 2020!

From May 2020, the new media library replaces the Sector media browsers for images, files and videos, and Sector sites first launched after May 2020 will take advantage of the new, easy to use, and customisable interface. Not sure if that's you? Have a quick look at the WYSIWYG toolbar - three media buttons old, one button new! Find out what changed in Working with the new media library. 

 

User role
Content Editor Content Administrator
Task
Content editing
Topic
Media management
Product
Sector Starter kit

Having issues uploading an image, video, or document? Want to replace a file across the whole site? This guide provides some pointers.

Haven't uploaded media to your site before?

Get started by learning about Adding files using the media browser.

In this guide

I uploaded a file but other people can’t see it

If you’ve uploaded an image, video, or document and other users aren’t able to view it, the file might not be published.

To set a file as published, go to Content in the AdminUI toolbar, navigate to the 'Media' tab, and edit the file.

<your.domain>/admin/content/media


Screenshot of published checkbox for media file (with numbered highlight)

Screenshot - Published checkbox for a media file


Check the 'Published' checkbox ( 1 ) above 'Revision information', then save the file - it should now be viewable by public users.

I want to replace a file across the whole site

If there is a file that you want to replace in multiple places, you don’t have to change each one individually.

Go to Content in the AdminUI toolbar, navigate to the 'Media' tab, and edit the file.

<your.domain>/admin/content/media


Screenshots of editing a media file (with numbered highlights)

Screenshot - Removing an existing file and uploading a new one to replace it


Remove the existing file ( 1 ), then upload a new file by selecting 'Choose File' ( 2 ).

When you save the file, any place where the previous file was used will now use the new file.


Having issues adding media in the WYSIWYG editor?  You can find more help in our troubleshooting guide I’m having issues formatting in the WYSIWYG editor.


 

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