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I'm having issues with an uploaded media file

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User role
Content Editor Content Administrator
Content editing
Media management
Sector Starter kit

Having issues uploading an image, video, or document? Want to replace a file across the whole site? This guide provides some pointers.

Haven't uploaded media to your site before?

Get started by learning about Adding files using the media browser.

In this guide

I uploaded a file but other people can’t see it

If you’ve uploaded an image, video, or document and other users aren’t able to view it, the file might not be published.

To set a file as published, go to Content in the AdminUI toolbar, navigate to the 'Media' tab, and edit the file.


Screenshot of published checkbox for media file (with numbered highlight)

Screenshot - Published checkbox for a media file

Check the 'Published' checkbox ( 1 ) above 'Revision information', then save the file - it should now be viewable by public users.

I want to replace a file across the whole site

If there is a file that you want to replace in multiple places, you don’t have to change each one individually.

Go to Content in the AdminUI toolbar, navigate to the 'Media' tab, and edit the file.


Screenshots of editing a media file (with numbered highlights)

Screenshot - Removing an existing file and uploading a new one to replace it

Remove the existing file ( 1 ), then upload a new file by selecting 'Choose File' ( 2 ).

When you save the file, any place where the previous file was used will now use the new file.


Having issues adding media in the WYSIWYG editor?  You can find more help in our troubleshooting guide I’m having issues formatting in the WYSIWYG editor.


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